Terms & Conditions

Payments and Charges

• All services require full payment to be made one week prior to the service date.

• If a booking is made within one week of the service date, payment must be made within 24 hours of receiving the invoice.

• If full payment is not received within the given timeframes, the service will not proceed.

• Additional charges may apply for weekends and services outside of business hours.

• Additional charges may apply for bookings made within 24 hours of Service

• All prices are inclusive of GST.

• All prices include tolls.

• Parking is 

 

Luggage & Special Requests

• Large luggage bags are of a standard size, any larger items need to be confirmed in advance to ensure items can be taken.

• Oversized, heavy, or special luggage (e.g., sports equipment, musical instruments) must be pre-arranged.

• Child seats must be requested at the time of booking and are subject to availability.

• If additional baggage is brought without prior confirmation, charges will apply.

 

Cancellation & Refund Policy

All Services

• Cancellations made 72+ hours before pickup: Full refund or reschedule at no extra cost ( reschedule  pending availability)

• Cancellations between 24 - 72 hours: 50% refund.

• Cancellations within 24 hours or no-shows: No refund (full fare charged).

 

Changes & Rescheduling

• Booking modifications (date, time, location) must be requested at least 72 hours before the scheduled service.

• Changes are subject to availability and additional charges.

• Last-minute changes (within 24 hours of pickup) may incur an additional fee to be agreed upon at time of change.

 

Delays, Waiting Time & No-Show Policy

Waiting Time Fees

• A grace period of 30 minutes is allowed for pick-ups. After this, a waiting fee of $50 per 30 minutes applies.

• For airport transfers, we monitor flight schedules and adjust pick-up times accordingly. However, excessive delays beyond 1 hours may result in additional charges or service cancellation.

 

No-Show Policy

• A no-show occurs if the passenger/s is unavailable 30 minutes after the scheduled time, and no communication is received.

• No-shows are charged at full fare with no refunds.

 

Conduct & Behavior Policy

To maintain a safe and professional transport experience, all passengers must adhere to the following conduct guidelines:

 

Passenger Conduct

• Respectful behavior is required at all times. Abusive, aggressive, or disruptive behavior towards the driver or other passengers will not be tolerated.

• No smoking, vaping, alcohol consumption, or illegal substances are permitted in the vehicle.

• Passengers must wear seat belts at all times, as per Australian road laws.

 

Property Damage & Cleaning Fees

• Passengers are responsible for any damage caused to the vehicle, including but not limited to stains, spills, rips, or broken fixtures.

• A minimum cleaning fee of $400 applies for excessive mess, spills, or vomit.

• Intentional damage will result in legal action and full liability for repair costs.

 

Liability & Service Limitations

Weather & Traffic Conditions

• While we aim to provide punctual service, we are not liable for delays caused by traffic, road closures, extreme weather, or unforeseen circumstances.

• Customers are advised to allow extra travel time during peak hours, bad weather, or major events.

 

Driver Discretion

• Our drivers reserve the right to refuse service to any passenger who is intoxicated, behaving inappropriately, or poses a safety risk.

• In the event of refusal, no refund will be issued.